FAQ

FAQ’s

Most frequently asked questions

Shopping Basics

I ship using Royal Mail 2nd Class, delivery should arrive no later than 3 days from dispatch.

You can read the refund policy HERE

I only ship to Mainland U.K. at the moment but International Shipping will be coming late 2021.

Payments

Payments processed on this website are powered by Stripe, this means payments are super secure and we accept all major Credit and Debit cards.

Card payments will only be accepted if the card is registered in the U.K.

Yes, just make sure to choose Paypal at the Checkout screen.

Shipping & Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please get in touch before returning an Item:

Refunds usually take upto 4-5 business days to appear in your bank account.

The easiest way is to either:

E-mail – hello@designandbeyond.co.uk

Inbox me on Instagram

About Jesmonite

Jesmonite is water-based, non-solvent and contains no VOC’s.

Jesmonite products have been tested in accordance with EN 13501-1 under the harmonised Euroclass System of reaction to fire performance of building products which has been adopted by countries across Europe.

Jesmonite materials are non-solvent and contain zero VOCs, however, please be aware that I have not tested any products for food safety.

Jesmonite can be used for decorative tableware; however, I would not recommend you place food or liquids onto the finished Jesmonite products.

It is not advised to use Jesmonite in either of these.

Visit the official Jesmonite website here.

Contact

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